Skip to main content

FAQ

1. Black Screen Issue After Packaging​

Issue: After packaging, a black screen appears when opening, with a prompt "Unable to load plugin".

Solution: This issue is caused by the use of Flash in the webpage. You can check the option to support Flash during packaging to add support for Flash.

2. How to Display in Full Screen​

After opening the exe, there are several ways to enter full screen:

  • Press the F11 key to enter full screen.
  • In full screen mode, press F11/ESC to exit full screen.
  • Check the "Full Screen" option during packaging to automatically enter full screen at startup.

3. Project File Loading Failure Issue​

Issue: Some files in the project randomly fail to load after packaging.

Solution: This issue is generally caused by the large size of the packaged project, resulting in excessive decompression time after the exe starts, causing the browser to time out when loading files. It is recommended to:

  • Keep the packaged file size under 1GB.
  • Use the installation package form for packaging.
  • Check the "Improve Stability" option in advanced settings.

Recommended Solutions:

  • Use png or jpg img as icons. The new version of the software no longer requires the use of ico icon files.
  • If you need to use the ico format, it is recommended that the icon resolution be 256*256.
  • You can use online tools for conversion: http://static.krpano.tech/image2ico

5. XP System Compatibility Issue​

Issue: When opening the exe on XP, a prompt "Invalid 32-bit application" appears.

Solution: This is because the packaged exe does not support the XP system. If you need to support XP, you can join the group 577639123 to contact the group owner for customization.

6. Kernel Selection Suggestions​

Choose the appropriate kernel based on different scenarios:

Chrome Kernel Suitable Scenarios:

  • The website uses newer H5/WebGL technologies.
  • Consistent display effects are needed across different systems.
  • Projects with high compatibility requirements.

IE Kernel Suitable Scenarios:

  • Projects sensitive to the size of the packaged file.
  • Simple static page display.
  • Traditional web pages with low requirements for new features.

7. Notes on Packaging Large Files​

When you need to package larger projects:

  • It is recommended to use the installation package form instead of the green version.
  • You can check the installation package sub-package option.
  • It is recommended to check the "Improve Stability" option in advanced settings.
  • It is recommended to use the Chrome kernel to improve stability.

8. How to Protect Packaged Content​

To better protect the packaged content, it is recommended to:

  • Check the "Disable Debugging" option to prevent the use of F12 debugging tools.
  • Use the activation code function in the encryption settings.
  • Set usage times or days limit.
  • Use the network verification function.

9. Performance Optimization Suggestions​

How to improve the performance of the packaged EXE:

  • Do not check unnecessary function options.
  • If Flash support is not needed, do not check it.
  • The compression option will affect startup speed, choose according to your needs.
  • Use the caching mechanism to improve loading speed.